Landlords Emergency Home Assistance Insurance FAQ

Q What types of tenant are acceptable for the Emergency Home Assistance cover section?

A

All types.

   
Q My tenant has a CCJ, does this make a difference?

A

No, Tenants with CCJ’s are fully acceptable for emergency home assistance cover.
   
Q Who is permitted to report a Domestic Emergency via the claims line?

A

The policyholder, the tenant(s) named on the Schedule and Statement of Facts or your letting agent / property management company may report Domestic Emergency claims.
   
Q May I appoint my own tradesperson to carry out temporary Domestic Emergency repairs?

A

No, we will only indemnify claims where a contractor has been appointed by our claims team.

   
Q Is there a limit to the number of claims that can be made in any one policy year?

A

There is no limit to the number of claims that can be made in any one policy year however, additional terms may apply from renewal where excessive claims have been made or renewal may be declined if it is felt that the risk address is not being maintained properly.
   
Q If I take out this cover do I still need a separate buildings insurance policy?

A

Yes, this policy is designed to compliment a buildings insurance policy for temporary Domestic Emergency claims only. We highly recommend that a suitable let property buildings insurance policy is also taken out.